Hi guys! Let me
tell you that this is my first time I write a composition in a blog. When I use a blog it is only for coping and pasting information from internet for some homework jeje.
This call
center module was totally interesting and the most important thing is that it
is useful to know about call center terms and the experience told by people
themselves who have got experience on that working there.
Definitively,
this course is such as a key to the door of call center opportunity. Once you
know a quite part of theory about this area and you are really interested in
working there, so you are hired in a call center company. Actually, I had never
had an experience like this but I think that working there is a very good
option for getting a job.
In order to
focus to talk about my experience in this module, I would like to tell you that
my first class in this course was, at the beginning, quite confused because I did not have the idea of what Call centers are beyond being companies where
employers receive calls. Since the start of the course I learnt a lot in it. The
different areas there are into a call center, some people work in an area,
others on other and so on. There are agents, receptionists, you can work in
in-bound or out-bound calls, there are pacmen (floor walkers), work in a
floor support, or in the tech support and more areas that call center has.
Something else
that caught my attention was the use of terms that every session the teacher
gave us. Every Sunday we got interesting (even at the beginning, lost) words
related to call center vocabulary and the teacher always tried to the students not get bored
in the class, He used different techniques in every single class that helped us
to get the information easily. He mixed up theory, practice and also he shared
experience with us in order to get the knowledge easier.
Sincerely, I
learnt too much about call centers, vocabulary of it and the environment of how
to work there. I assign myself 9 because I consider I learnt the information
enough and I liked too much. Thank you so much Carlos Garcia, it was a great
pleasure to meet you. Thank you for sharing what you know.
Silvia
Jeannette Euceda Medrano.
